Controversial Zomato chat: Who should be blamed? | The Urban Debate

On The Urban Debate, with Tanvi Shukla, we discuss about the Zomato incident that has sparked controversy. Zomato recived flak after its customer care executive had asked a customer from Tamil Nadu to learn national language Hindi. However, the founder of Zomato founder came to the company's defence executive and called for 'higher level of tolerance' in the country. As we discuss the issue, K Ganesh, Promoter, Portea says, 'Brands need to take a stance & they have to be responsive. You cannot ignore or take a knee-jerk reaction. At the same time, using one agent's response to boycott a company is not correct.' Watch the video to know more.
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